Vice President Operations

From 12 to 15 year(s) of experience
₹ 20,00,000 - 30,00,000 P.A.

Job Description

Job Descriptions:

  • Handling Operations & KPI/SLA delivery for multiple clients in Telesales and Collections Domain
  • Client interaction & regular performance reviews and lead performance improvement initiatives.
  • Participation in solution Design, Transitions and Sales Pitch to Prospective clients.
  • Budgeting multiple projects including, monitoring and controlling costs.
  • Work closely with Human Resources to refine and implement prudent people practices.
  • Growth Focus, ability to engage and pitch for new business/LOBs

Skill Required:

  • Proven track record of managing a large multi-client outbound Telesales and Collections third party Domestic BPO set up
  • Demonstrated project and budget management skills.
  • Strong business acumen with a broad understanding of fundamental business principles.
  • Ability to set overall strategy and drive process improvement.
  • Thorough understanding of dialer operations
  • Excellent oral and written communication skills.
  • Strong interpersonal skills with the ability to collaborate and build a consensus in a high-pressure environment.
  • Proficiency in Microsoft Office (Outlook, Excel), Basic Analytics Tools with impeccable attention to details
  • Strong capability to engage at the highest Client leadership levels is a must-have.
  • Should be able to motivate and guide large teams in a Demanding & Outcome focused environment.

Educational Background:

  • MBA or equivalent graduate degree preferred.
  • Six Sigma Green Belt Certification preferred

Kindly apply in below link

Role:Head - Operations

Salary: 20,00,000 - 30,00,000 P.A.

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Operations

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


PG:MBA/PGDM in Any Specialization

Company Profile

Oges Solutions Private Ltd


Company Info
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Contact Company:Oges Solutions Private Ltd

Address:5th Floor, Tower-B, B-506A and B,, Urban Square, Sector-62, Gurugram,, Gurgaon, Haryana, 122011, GURGAON, Haryana, India